Frequently Asked Questions
Everything you need to know about your sewing machine parts and accessories.
How do I know if a part is compatible with my sewing machine?
We recommend searching by your machine's brand and model number. Each product page includes a compatibility list. If you are still unsure, our expert technicians are available via chat to verify the fit for you.
What is your return policy for electronic parts?
Electronic parts such as circuit boards and foot controllers can be returned within 30 days, provided they have not been installed or used. Please ensure all original packaging is intact to qualify for a full refund.
How long does shipping take for in-stock items?
Most orders for in-stock parts are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location within the United States.
Do you offer international shipping?
Yes, we ship sewing parts and accessories worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
Are your parts original equipment manufacturer (OEM) or generic?
We carry a mix of both. We stock genuine OEM parts from brands like Brother, Singer, and Janome, as well as high-quality generic alternatives to help you save on repair costs.
Can I cancel an order after it has been placed?
Orders can be cancelled as long as they have not yet entered the shipping process. Because we pride ourselves on fast fulfillment, we recommend calling our customer service line immediately for cancellation requests.